A brand new multicloud networking service constructed by Amazon and Google is now obtainable, giving firms a quicker method to hyperlink the 2 tech giants’ cloud platforms at a time when even quick web outages can disrupt main on-line providers.
The system lets prospects arrange personal, high-speed connections between AWS and Google Cloud in minutes slightly than the weeks it normally takes to configure such hyperlinks.
Its launch comes shortly after the AWS outage on October 20, which affected 1000’s of internet sites and took well-liked apps like Snapchat and Reddit offline. Parametrix, an analytics agency, estimates that US firms will lose between $500 million and $650 million due to that occasion.
The brand new setup joins AWS’ Interconnect-multicloud and Google Cloud’s Cross-Cloud Interconnect to make it simpler for networks on both supplier to work collectively.
“The collaboration between AWS and Google Cloud represents a elementary shift in multicloud connectivity,” stated Robert Kennedy, vice chairman of community providers at AWS.
Rob Enns, vice chairman and basic supervisor of cloud networking at Google Cloud, stated the aim is to assist customers transfer knowledge and purposes between clouds with much less friction. Salesforce is already utilizing the brand new mannequin, Google Cloud stated.
AWS stays the most important cloud supplier, providing computing energy, storage, and different providers to firms, governments, and people. Microsoft Azure and Google Cloud observe behind in market share.
Cloud suppliers are spending closely on new infrastructure that may sustain with rising web visitors and the rising use of synthetic intelligence. Methods demand giant quantities of computing energy, and firms like Alphabet, Microsoft, and Amazon meet that want.
Amazon’s cloud enterprise posted sturdy ends in the third quarter, bringing in $33 billion in income. Google Cloud reported $15.16 billion for a similar interval.
At AWS re:Invent 2025 in Las Vegas, Amazon additionally shared updates on Amazon Join, which is including new agentic self-service instruments. The instruments let AI brokers perceive, cause, and act in voice and messaging channels, serving to automate easy and sophisticated duties.
With speech fashions from Nova Sonic, the AI can deal with pure conversations in lots of languages. Join now helps Deepgram and ElevenLabs for patrons that choose third-party speech instruments. The intention is to assist individuals resolve issues on their very own with smoother, extra pure interactions.
Amazon Join presents AI options that information customer support employees in actual time by analysing conversations and surfacing useful data. The platform is now increasing with agentic help that works extra intently with human brokers.
Whereas employees communicate with prospects, Amazon Join evaluations the dialog and sentiment, recommends subsequent steps, and may perform duties like getting ready paperwork or managing routine workflows.
The service has additionally helped firms use unified buyer profiles to personalise assist. Amazon Join is now including AI-based product suggestions that draw on real-time clickstream knowledge and buyer historical past. Each AI brokers and human employees can provide timed options throughout conversations. The system can even anticipate wants based mostly on stay behaviour, giving companies a approach to enhance service and open new gross sales alternatives.
See additionally: AWS plans main AI and supercomputing growth for US authorities
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