Virgin Media, recognised by Uswitch because the UK’s most dependable broadband supplier, is rolling out good help – a 24/7 broadband velocity and connection monitoring service to all of its prospects as normal and at no additional value.
The shopper-wide initiative helps to make sure households throughout Virgin Media’s community take pleasure in a powerful, dependable connection, and follows the success of Virgin Media’s preliminary rollout of the service which noticed 330,000 prospects profit from considerably improved broadband speeds, with over two thirds now experiencing no drops in connectivity in any respect.
With the fast rise of related expertise within the house, Virgin Media has reported an 8% year-on-year enhance in broadband utilization – largely pushed by extra households utilizing related gadgets similar to good TVs, tablets and cellphones on their house community, highlighting the significance of sturdy and dependable connectivity. With good help, Virgin Media prospects can count on a easy and seamless service, with fewer interruptions and persistently quick speeds.
Good help works by:
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Monitoring broadband connectivity: Robotically checking broadband protection and prioritising help for purchasers experiencing vital velocity or connectivity points.
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Guiding prospects by way of fast fixes: If connectivity points are recognized, good help will counsel easy steps to assist get issues again on monitor.
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Tackling issues remotely in a single day: good help works within the background, implementing mandatory fixes and updates in a single day whereas the family is asleep to keep away from disrupting the client’s day.
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Offering free engineer visits if wanted: If these steps do not resolve the problem, prospects can guide an engineer at no additional value.
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Assessing the necessity for a WiFi Pod or Hub improve: If good help detects that additional assist is required to make sure sturdy protection all through a buyer’s house, Virgin Media will proactively attain out and provide options like WiFi Pods to spice up sign power and enhance connectivity.
Learn the total press launch right here.