NEW YORK – September 29, 2025 – TechSee, a worldwide chief in visible agentic AI for buyer expertise, right this moment launched findings from its State of House Connectivity 2025 survey. The outcomes spotlight that Wi-Fi issues stay widespread and disruptive, even amongst premium subscribers, fueling client frustration, repeat assist calls, and rising churn threat.
Connectivity challenges stay practically common. 68% of U.S. households reported Wi-Fi points previously 12 months, with disruptions frequent: 18% expertise them each day and one other 20% weekly. Even amongst these with whole-home Wi-Fi packages marketed to ensure protection, 72% reported connectivity points, underscoring a pointy hole between buyer expectations and precise efficiency. Protection gaps add to the frustration, with 76% stated they expertise weak or unreliable Wi-Fi in particular rooms. These useless zones aren’t minor inconveniences, they instantly affect productiveness, streaming, and the related units individuals depend on day by day.
Customers aren’t passive within the face of those challenges. Greater than half (51%) stated their first intuition is to troubleshoot on their very own, mostly by restarting their router (80%) or buying extenders (27%). But solely 62% achieve resolving issues totally with out assist, leaving a big share depending on their suppliers when frustrations persist.
When issues escalate, they take a toll on service operations. Two third of households contacted their ISP a minimum of as soon as previously yr for connectivity points, and practically 39% had a technician dispatched. Whereas most visits resolved the problem, round 20% of these visits failed to take action, creating repeated frustrations for households and driving up prices for suppliers.
The loyalty affect is stark. Greater than half of customers (51%) stated they’d swap suppliers if their points weren’t resolved shortly, whereas 48% would go away for higher whole-home protection. And 34% even stated they’d pay extra for dependable connectivity, proof that reliability, not value, is now the actual driver of loyalty.
Customers are equally clear about what they anticipate subsequent. 76% need suppliers to proactively flag protection gaps throughout set up, and 77% anticipate technicians to check and exhibit that each room is related earlier than leaving. Greater than half (56%) stated they’d be open to buying further tools if given clear, evidence-based suggestions.
Visible instruments are rising as a vital answer. 66% of customers stated they’d use a cellular app that maps Wi-Fi protection of their house, and 69% stated step-by-step visible steering would assist them keep away from calling assist. Collectively, these findings level to a future the place connectivity turns into not solely dependable however clear and visual.
“Connectivity expertise has change into the brand new battleground,” stated Eitan Cohen, CEO and Co-Founding father of TechSee. “Customers don’t simply need quicker speeds, they need reliability they’ll see and belief. Suppliers who embrace proactive testing, visible diagnostics, and guided self-service is not going to solely lower churn and assist prices, but additionally create new alternatives for development within the related house.”
TechSee polled practically 4,000 customers within the U.S for the census-weighted research. Women and men ages 18 to 60 of various incomes, educations, and geographic areas. Extra particulars might be discovered right here.
About TechSee
TechSee is the main Agentic AI-powered platform harnessing pc imaginative and prescient to rework customer support. By enabling companies to see and resolve what their clients see, TechSee eliminates friction, reduces prices, and enhances satisfaction. Trusted by Fortune 500 corporations and world leaders in telecom, house automation, and client electronics, TechSee delivers seamless, clever service experiences at scale. The corporate is headquartered in Tel Aviv with places of work in New York, London, and Madrid. For extra data, go to www.techsee.me.
